Many computer problems can be fixed without you leaving your home or office. With remote support, we connect to your PC, laptop or Mac over the internet, with your permission, and fix the problem while you watch. It’s ideal for software faults, virus removal, slow computers and set-up jobs, and it’s available 7 days a week, 7am to 10pm.
Call 07856 990719 or message us on WhatsApp for a free diagnosis and an upfront quote. Open 7 days, 7am to 10pm.
Prices
Remote support session: from £40
Prices are for labour. Parts are quoted for your exact make and model before any work starts, and diagnosis is free. See all prices.
Remote computer support from PC Laptop Repair
Remote support uses a small, secure remote-access program that you run on your computer. Once you share access with us, we can see your screen and take control to diagnose and fix the problem. You can watch everything we do, ask questions as we go, and end the session at any time. It’s a quick option for home users, students and small businesses in Ilford, Redbridge and the surrounding areas.
What we can fix remotely
- Windows errors, crashes, blue screens and failed updates
- Viruses, spyware, pop-ups and browser redirects (see virus and malware removal)
- Slow computers: startup clean-up and performance tuning
- Microsoft Office, email and software installation and set-up (see software and OS installation)
- Printer and scanner set-up and driver problems
- Settings, accounts and general how-to help
How remote support works
- Get in touch by phone or WhatsApp and tell us what’s wrong.
- Free diagnosis: we talk it through, confirm it can be fixed remotely and give you an upfront quote.
- Connect: we send you a link to a secure remote-access program and you start the session.
- Fix: we repair the problem while you watch, then check everything works.
- Finish: the session closes when we’re done, and you only pay once it’s fixed.
When hands-on repair is the better fit
Hardware faults such as a cracked screen, a faulty charging port or a failing drive need a hands-on repair. If remote support shows a hardware fault, we’ll arrange drop-off at our Ilford workshop, collection or a home or office visit instead.
All makes and models
We support PCs, laptops and Macs from all brands, including Dell, HP, Lenovo, Asus, Acer, Toshiba, Samsung, MSI, Microsoft Surface and Apple, plus custom-built and gaming PCs.
Areas we cover
Remote support is available to customers across Ilford, Gants Hill, Redbridge, Wanstead, Newbury Park and all the areas we cover.
Remote support FAQs
Is remote support safe?
Yes. We can only connect when you start the session and share access with us. You can watch everything we do on your screen and end the session at any time.
What do I need for remote support?
A computer that switches on and can connect to the internet. If it won’t start or get online, we can repair it at our Ilford workshop or on a home visit instead.
Which computers do you support remotely?
PCs, laptops and Macs from all brands, including Dell, HP, Lenovo, Asus, Acer, Toshiba, Samsung, MSI, Microsoft Surface and Apple, as well as custom-built desktops.
How do I pay for remote support?
You only pay once the problem is fixed, by card or bank transfer.
Our guarantee
You only pay when we’ve fixed it. Every job starts with a free diagnosis and a clear, upfront quote, and repairs come with a 3-month warranty. Your computer is repaired by Akhtar, who has over 10 years’ experience fixing PCs and laptops.
What our customers say
I had a problem and they fixed everything in 10 hours, everything works, good technician, I recommend.
Yehor Datsenko, Google review
Incredible service and incredible person. Thankyou for your help Akhtar.
Rohan Dileepkumar, Google review
I contacted Ahktar early hours in the morning as I had a lots of corrupt files in my PC, he responded right away. I dropped off my PC and Akhdar resolved the issue within an hour, this was fantastic service!
Jaffar Naqvi, Google review
Get a free quote
Tell us your computer’s make and model and what’s wrong, and we’ll get back to you with a price.
Call 07856 990719 or message us on WhatsApp for a free diagnosis and an upfront quote. Open 7 days, 7am to 10pm.