This policy explains how PC Laptop Repair collects and uses your personal information when you visit our website, contact us or book a repair.

Who we are

PC Laptop Repair is run by Akhtar from 21 Inglehurst Gardens, Ilford IG4 5HD. For any questions about your information, email sales@pclaptop-repair.uk or call 07856 990719.

Information we collect

  • Quote and contact forms: your name, phone number, email address if you give it, your device and a description of the problem.
  • Messages and calls: what you send us by phone, WhatsApp or email, including any photos.
  • Repairs: details of your device and the work carried out.
  • Website use: how visitors use our website, collected by Google Analytics. See our cookie policy.

How we use it

  • To reply to your enquiry and give you a quote.
  • To carry out your repair and contact you about it.
  • To keep records of repairs, warranty claims and payments.
  • To protect our forms from spam, using Google reCAPTCHA.
  • To understand how our website is used, so we can improve it.

Our lawful basis

We use your information to take the steps you ask for before and during a repair, to keep the records we need for our business, and for our legitimate interest in running and improving our website.

Your device and your files

We only access the files and settings on your computer that are needed to carry out your repair. Your files stay on your device and are kept confidential.

Who we share it with

Your information is used only by PC Laptop Repair to deal with your enquiry and repair. Our website uses Google services (Google Analytics, reCAPTCHA and Google Fonts), which process limited technical information such as your IP address.

How long we keep it

We keep your details for as long as we need them to deal with your enquiry, complete your repair, honour your warranty and keep our business records.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. Email sales@pclaptop-repair.uk and we’ll respond within one month. You can also contact the Information Commissioner’s Office at ico.org.uk.

Last updated: October 2026.